HOW OFTEN DO YOU RESTOCK ITEMS?
We aim to stay stocked at all time but if something is not in stock it will be restocked within a week, but restock dates do vary depending on product availability.
DO YOU TEST ON ANIMALS?
The Makeup Cartel is and will remain a cruelty-free company. We do not test our products on animals and we will promise to always remain this way.
CAN I CANCEL MY ORDER?
If you would like to cancel your order, please email us as soon as possible on our contact page. If you have already received a tracking number in your email your order can not be canceled.
PLEASE NOTE: If your order has already shipped, we will not be able to cancel your order and will not provide any refunds or exchanges. Please carefully review all orders before checking out.
HOW LONG DOES SHIPPING TAKE?
Shipping takes 5-7 business days. Weekends and holidays are not included.
HOW DO I TRACK MY ORDER?
Tracking numbers are sent out via email when your order is processed. It takes 1-3 business days to process your order. Weekends and holidays are not included. In the rare case that you have not received a tracking number within 5 business days of placing an order please contact us. We try our best to get your order to you swiftly without complications.
WHAT ARE MY DELIVERY OPTIONS?
Shipping options are calculated at checkout.
MY PACKAGE SAYS DELIVERED BUT I HAVE NOT RECEIVED IT?
When this happens more than likely the package was marked as delivered accidentally and will arrive the following business day. In a rare case that it does not, please contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS hotline. We are not responsible for packages once they are out of our hand and the carrier has received it. To ensure you receive your package track your order and be available to receive your package on the set date.
WHAT DO I DO IF MY PACKAGE WAS RETURNED TO THE SENDER?
If your package is returned to us after an attempted delivery you have 2 options.
Option 1: We can send the package back to you but you will be responsible for covering the shipping fee.
Option 2: We can refund you for the products you purchased but shipping fee WILL NOT be included in the refund.